The Clearsale Blog

Why ecommerce fraud needs a multichannel response at CSOOnline

Why ecommerce fraud needs a multichannel response at CSOOnline

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and more options for committing theft. Organized criminals now target ecommerce shoppers and sellers with schemes that combine online purchases with in-store pickups, corruption of shipping processes, and duping unsuspecting people into acting as in-person conduits for their stolen goods. Because online and offline fraud are increasingly connected, retailers must treat fraud prevention as a multichannel problem.

More transactions involve digital channels

Global internet access, particularly mobile internet access, has expanded rapidly during the past decade. The number of people worldwide with internet accessgrew from 1.37 billion in 2007 to 3.58 billion in 2017. Mobile traffic accounted for more than half of global internet traffic in 2017, and Gartner has projected that by 2020,  85% of consumer interactions with companies will be handled by AI, a huge change from the days when the majority of interactions were in-person or by phone.

As consumers increasingly shop online and blend online and in-person shopping experiences, even stores that now operate primarily in the brick and mortar space need to sell in digital channels in order to stay viable. Multichannel retail is virtually imperative now—but it also comes with multiple types of fraud-prevention and customer-experience challenges.

More opportunities for multi-layer fraud schemes

Organized criminals have shown over and over that they will utilize any new channel or customer touchpoint to commit fraud, so it shouldn't be surprising that they've already found ways to exploit multichannel vulnerabilities to create sophisticated fraud schemes that operate across channels. Here are a few examples:

[Click here to continue reading].

ClearSale Fraud Protection Buyers Guide

You may also like

CIOs need to create teams of cybersecurity experts

CIOs need to create teams of cybersecurity experts

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

What Facial Recognition Technology Can Do for Safety Right Now—And What It Can’t Do Yet

What Facial Recognition Technology Can Do for Safety Right Now—And What It Can’t Do Yet

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

M-Commerce Is Booming. So Is M-Commerce Fraud

M-Commerce Is Booming. So Is M-Commerce Fraud

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

Why MOTO Transactions Have an Increased Fraud Risk

Why MOTO Transactions Have an Increased Fraud Risk

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

As contactless payment use grows in the U.S., here’s what consumers need to know about fraud prevention

As contactless payment use grows in the U.S., here’s what consumers need to know about fraud prevention

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

ClearSale Unveils Updated Shopify App to Give E-Commerce Merchants Cutting-Edge Fraud Protection

ClearSale Unveils Updated Shopify App to Give E-Commerce Merchants Cutting-Edge Fraud Protection

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

COVID-19's Complicated Impact on E-Commerce: How to Deal with the Fallout and Adapt to the New Normal

COVID-19's Complicated Impact on E-Commerce: How to Deal with the Fallout and Adapt to the New Normal

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

Protect yourself from COVID-19’s new scams surge

Protect yourself from COVID-19’s new scams surge

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

How the abrupt shift to remote work could start a wave of account takeover fraud

How the abrupt shift to remote work could start a wave of account takeover fraud

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

Want to write
for our blog?

Please review our writers' guidelines
https://www2.clear.sale/press/clearsale-guest-blog-guidelines
and then email guestwriter@clear.sale with your pitch!

Subscribe to our blog