<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=559746057746957&amp;ev=PageView&amp;noscript=1">

The Clearsale Blog

Why ecommerce fraud needs a multichannel response at CSOOnline

Why ecommerce fraud needs a multichannel response at CSOOnline

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and more options for committing theft. Organized criminals now target ecommerce shoppers and sellers with schemes that combine online purchases with in-store pickups, corruption of shipping processes, and duping unsuspecting people into acting as in-person conduits for their stolen goods. Because online and offline fraud are increasingly connected, retailers must treat fraud prevention as a multichannel problem.

More transactions involve digital channels

Global internet access, particularly mobile internet access, has expanded rapidly during the past decade. The number of people worldwide with internet accessgrew from 1.37 billion in 2007 to 3.58 billion in 2017. Mobile traffic accounted for more than half of global internet traffic in 2017, and Gartner has projected that by 2020,  85% of consumer interactions with companies will be handled by AI, a huge change from the days when the majority of interactions were in-person or by phone.

As consumers increasingly shop online and blend online and in-person shopping experiences, even stores that now operate primarily in the brick and mortar space need to sell in digital channels in order to stay viable. Multichannel retail is virtually imperative now—but it also comes with multiple types of fraud-prevention and customer-experience challenges.

More opportunities for multi-layer fraud schemes

Organized criminals have shown over and over that they will utilize any new channel or customer touchpoint to commit fraud, so it shouldn't be surprising that they've already found ways to exploit multichannel vulnerabilities to create sophisticated fraud schemes that operate across channels. Here are a few examples:

[Click here to continue reading].

ClearSale Fraud Protection Buyers Guide

You may also like

Why Ad Fraud Is a Bigger Threat Than We Thought

Why Ad Fraud Is a Bigger Threat Than We Thought

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

Preventing fraud - Interview With a ClearSale Fraud Analyst in Mexico

Preventing fraud - Interview With a ClearSale Fraud Analyst in Mexico

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

Why and How to Build Cybersecurity Into Your Company Culture

Why and How to Build Cybersecurity Into Your Company Culture

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

Does ecommerce have a gender diversity problem?

Does ecommerce have a gender diversity problem?

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

Drop Shipping Merchants Face Special Fraud Risks. Here’s How to Fight Back

Drop Shipping Merchants Face Special Fraud Risks. Here’s How to Fight Back

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

As Data Breaches Continue, Merchants Face More Account Takeover Fraud

As Data Breaches Continue, Merchants Face More Account Takeover Fraud

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

Multilayered Fraud Prevention: Combining Manual Reviews with Machine Learning

Multilayered Fraud Prevention: Combining Manual Reviews with Machine Learning

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

Can AI Solve Health Insurance Fraud?

Can AI Solve Health Insurance Fraud?

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

How PSD2 may ripple across the sea

How PSD2 may ripple across the sea

Ecommerce fraud doesn't happen only online anymore. As more people worldwide gain internet access and shop online in new and different ways, fraudsters have a growing pool of potential victims and..

Want to write
for our blog?

Please review our writers' guidelines
https://www2.clear.sale/press/clearsale-guest-blog-guidelines
and then email guestwriter@clear.sale with your pitch!

Subscribe to our blog