The ClearSale Blog

Listen to ClearSale's insights about Chargebacks

Listen to ClearSale's insights about Chargebacks

In this episode we talk with Rafael Laurenco Executive Vice President of ClearSale about Chargebacks. During our conversation we cover topics such as:

  • Define what a “chargeback” is, why merchants need to know this term and why they should worry about them?
  • Discuss the current fraud prevention options available and the pros & cons of each.
  • Using a machine-learning and manual review combination for chargebacks.
  • Discuss why it’s important for merchants to find the right kind of fraud prevention solution that works for them.

  • Tips that merchants and/or consumers can take action on now to help protect themselves

Click here to listen!

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Rafael Lourenco
Rafael Lourenco

Leading smart people to solve complex problems in dynamic environments is Rafael’s signature skill. As ClearSale’s Executive Vice President and Partner, Rafael combines the company’s innovation-driven culture and emphasis on communication with a deep understanding of the statistical tools that underpin excellent fraud protection. From his base in Miami, he oversees ClearSale’s US anti-fraud operation by leading its commercial, statistical intelligence and IT teams and providing technical and executive management for all the operation’s employees. During his 8 years with the company, Rafael has also planned and executed ClearSale’s international business unit, directed ClearSale’s statistical intelligence area, and helped manage the company’s growth from 25 to more than 700 employees, including more than 500 highly trained fraud analysts. Rafael has a distinguished academic background. He earned his master’s degree in economics and finance at FGV-SP (Fundação Getúlio Vargas-São Paulo), one of the world’s leading policy and economic think tanks. Rafael holds a bachelor’s degree with great distinction in statistics from UNICAMP (Universidade Estadual de Campinas), internationally recognized as one of the top universities in Brazil and in the world.

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