Understanding these e-commerce statistics from 2018 can help online retailers safely grow their businesses in 2019.
Customer experience expectations keep rising, and consumers have more choices online than ever. Two-thirds of consumers worldwide told one global survey recently that “they’re likely to switch..
Black Friday and Cyber Monday shopping habits are predicted to change yet again. For ecommerce retailers, this means more adaptation after an already-exhausting three years of change. Experts..
Every business needs crisis mitigation and response strategies in case of technical disasters or other major problems that can impact customers and cause reputational harm. Now that organized..
Digital transformation has accelerated during the past couple years, and so, too, have security threats. With more employees working remotely, more customers buying through mobile and social..
A customer finds out they have an unauthorized transaction on their credit card.
Their first reaction: Shock. 😯
Most consumers know fraud happens, but no one thinks they’ll be the victim.
Customer experience (CX) now drives buying decisions and determines brand loyalty, so building a CX-focused company culture is important for staying competitive. A security-minded culture is..
Creating a great online customer experience (CX) is impossible without the right technology, but technology isn’t the only key element. Because CX solutions can be expensive and time-consuming to..
Customer experience (CX) was a key to customer retention before the pandemic, and now it’s even more critical for retailers and brands. Since the start of the pandemic, 30% of retailers with advanced..