The Clearsale Blog

E-Commerce Fraud Risk: Venezuela

E-Commerce Fraud Risk: Venezuela

While it’s expected that transactions originating from foreign IP addresses are risky, many e-commerce merchants don’t realize just how risky they can be. Experian reports that these international sales can be seven times riskier than the average sale, with most of the e-commerce fraud coming from China and Venezuela.

Many merchants don’t yet have Venezuela on their radar as a potential risk. But maybe they should.

What Makes e-Commerce Sales Challenging in Venezuela?

With a volatile exchange rate, buying and selling items in Venezuela isn’t easy. At one point, the black market exchange rate hit 191,000 bolivars per U.S dollar – compared with just 6 to 200 bolivars per dollar on the “official” market.

Additionally, internet penetration is still slow in Venezuela, with only an estimated 65% of the population able to access the internet in 2017. This significantly challenges the ability of banks and e-commerce merchants to conduct business online and offer secure transactions for customers.

The ongoing economic crisis has also negatively affected e-commerce growth. Notable, government restrictions on foreign exchange for online credit card purchases have been an issue. The government has reduced the limit on currency conversions for overseas online credit card purchases from $400 to $300 per year, per individual. Unless a Venezuelan has an overseas back account, their capacity to purchase goods and services online from foreign vendors is limited.

Despite these barriers, many Venezuelans have begun to rely on credit cards as a way to avoid frustrating trips to the bank for cash. But as banks struggle to keep pace with hyperinflation and transfer limits, even credit card transactions in the local currency are difficult for merchants and customers to manage.

Finally, e-commerce has been slow to catch on in Venezuela simply because economic conditions and limited disposable incomes have prevented consumers from purchasing the smartphones, tablets and computers that would allow them to jumpstart e-commerce in the country.

What Fraud Risks Do e-Commerce Merchants in Venezuela Face?

The fraud risks e-commerce merchants face in Venezuela are plentiful and include bribery and kickbacks with local officials, skyrocketing inflation, and lack of currency controls — all issues that may give e-commerce pause when deciding to expand. Here are some of the other barriers to entry:

Lack of Debit Card Usage

Thanks to rising fraud levels, many banks in Venezuela and the rest of Latin America ban the use of debit cards for online purchases.

Customers Require Alternate Payment Methods

With inflation rising, some customers demand to be able to pay for transactions using alternate payment methods, payment plans and even installments. While accommodating these customer requests might help merchants win sales, it also requires them taking on an added level of credit risk.

Phishing Continues to Be Effective

Fraudsters in Venezuela continue to rely on old-school phishing attacks simply because they’re wildly effective. The number of attacks worldwide rose 60% in 2018, with fraudsters better able to impersonate brands that consumers trust. As a result, email recipients are more likely than ever to hand over critical account information and login credentials that can be used to launch account takeover attacks.

The Usage of Freight Forwarders Is Rising

Fraudsters have been using freight forwarders to ship fraudulent orders to Venezuela, causing merchants to be out product and shipping costs. Fraudsters test stolen credit card numbers with small purchases, and when they find the winning combination, they make increasingly larger purchases. While it’s hard for merchants to turn down these high-value purchases, they frequently result in even more costly chargebacks.

How e-Commerce Retailers Selling in Venezuela Can Protect Themselves

While confirming the legitimacy of an international transaction shouldn’t be much different than confirming a domestic order, there can be a huge disparity. In fact, foreign orders placed with U.S. merchants are 1.5 times more likely to be fraudulent than domestic orders. Here are a few things merchants can do to mitigate their risk:

Inspect IP Addresses

IP addresses from high e-commerce fraud risk countries like Venezuela — or mismatches between IP addresses and general shipping addresses — should always flag a manual review of a transaction.

Avoid Freight Forwarders

While freight forwarding seems like an easy way to save on shipping to places like Venezuela, not all freight forwarders are reputable and some may hold merchandise for ransom. Before merchants trust a freight forwarder with their merchandise, they should verify their legitimacy by checking their global partner listings and confirming they have an authentic, active website.

Review Atypical Transactions

Unusual transactions are always worth a second look. Exceptionally large orders, multiple orders from one address shipped to different addresses, and obviously fraudulent billing and shipping information should send up red flags.

But just because there’s increased risk in expanding into Venezuelan markets doesn’t mean e-commerce merchants need to avoid it completely. Instead, merchants should implement a sound fraud prevention strategy that will help them safely grow their business.

It’s important to find a fraud prevention partner who has a comprehensive view of fraud, and that includes understanding e-commerce across multiple countries, channels, and payment methods. ClearSale, thanks to its real-time fraud screening and advanced human review, has helped more than 2,500 companies around the world safely grow their business. Contact one of our analysts today to learn how we can help yours, too.

Nova call to action

You may also like

Which Fraud Case Management Solution Is Best for Your Ecommerce Business?

Which Fraud Case Management Solution Is Best for Your Ecommerce Business?

When it comes to solutions for fraud case management, merchants often think a standalone case management tool is equivalent to the client portal an outsourced fraud prevention partner provides.

..

Ecommerce Fraud Risk: France

Ecommerce Fraud Risk: France

France’s ecommerce market is one of the largest in Europe, with tech savvy consumers and plenty of room for expansion in the mobile shopping space. Consumer buying behavior in France is centered..

Ecommerce Fraud Risk: Spain

Ecommerce Fraud Risk: Spain

Compared to the rest of Europe, China, and the U.S., Spain’s ecommerce market is fairly immature. Spanish consumers currently do most of their online purchasing from other countries, making it a..

Ecommerce Fraud Risk: Hong Kong

Ecommerce Fraud Risk: Hong Kong

Hong Kong’s reliance on brick-and-mortar stores has made for slower growth in ecommerce. However, the region is flush with wealth and exceptional digital infrastructure, so the ecommerce potential..

Country Profile: The Guide to Ecommerce in the United Kingdom

Country Profile: The Guide to Ecommerce in the United Kingdom

American ecommerce retailers may find themselves on familiar ground in the U.K. The two countries share a language and many cultural similarities.

But while the language of ecommerce is the same..

Looking for your next big cross-border market? New study shows Mexico is the up and coming ecommerce hotspot

Looking for your next big cross-border market? New study shows Mexico is the up and coming ecommerce hotspot

For U.S.-based ecommerce businesses looking to expand internationally, Mexico is an appealing option. Its consumer base is young and mobile savvy. Internet use and online shopping are on the rise...

Ecommerce Fraud Risk: Greece

Ecommerce Fraud Risk: Greece

As the Greek economy reinvents itself after its devastating economic crisis, its consumers are turning increasingly to ecommerce.

As a result, ecommerce businesses looking to expand into (or..

Country Profile: A Guide to Ecommerce in Vietnam

Country Profile: A Guide to Ecommerce in Vietnam

Among Southeast Asian countries, Vietnam has emerged as one of the most promising territories for ecommerce expansion. Young, digitally savvy consumers in urban areas have embraced international..

Country Profile: The Guide to E-Commerce in Canada

Country Profile: The Guide to E-Commerce in Canada

Canada is the logical next step for a U.S.-based e-commerce business looking to expand internationally, or for any e-commerce merchant interested in growing its footprint in North America.

Want to write
for our blog?

Please review our writers' guidelines
https://www2.clear.sale/press/clearsale-guest-blog-guidelines
and then email guestwriter@clear.sale with your pitch!

Subscribe to our blog