Author posts: Rick Sunzeri

Generative AI’s potential to change the way we work and shop holds amazing promise, but this new...

Social commerce is growing, and once-clear divisions between social commerce and marketplace...

False declines are a hazard of ecommerce fraud prevention, but they’re not inevitable. In fact,...

As AI becomes more powerful, retail and ecommerce—like many industries—are looking for the best...

Personalized experiences are one of the foundation stones of great customer experience, according...

After rapid e-commerce growth over the past decade, capped by the online shopping surge prompted by...

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online...

Generative AI (GenAI) is still in its infancy but it’s already clear that it will change the way...

As economic uncertainty lingers, it’s tempting to assume that every consumer is shopping for the...

Are alternative payments even “alternative” anymore? A lack of alternative payment options such as...

As consumer spending slows and consumer confidence shrinks in the U.S., it’s time for ecommerce...