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Ralph Kooi

Ralph Kooi is the Country Manager, Australia at ClearSale, a full-service cloud based platform that automates fraud prevention, allowing businesses to increase sales while reducing risk. ClearSale is the only company that never automatically declines an order before a manual review process, which allows us to achieve industry-high approval rates while eliminating false declines and brings in additional revenue for our customers. Ralph Kooi has previously worked for several International SaaS businesses while based in Australia.

What Does The Upcoming 3DS2 Shift Mean For Australian Ecommerce?
Dec 15, 2022

By Ralph Kooi

What Does The Upcoming 3DS2 Shift Mean For Australian Ecommerce?

Ecommerce is booming in Australia, and customer expectations are higher than ever. That means online businesses need CNP authentication tools that deter fraudsters without..
Fraud Management, ClearSale in the Media, False Declines/CX
Australian Retailers Need to Adapt as Inflation Slows Consumer Spending
Oct 28, 2022

By Ralph Kooi

Australian Retailers Need to Adapt as Inflation Slows Consumer Spending

Consumer spending roared through 2021 and into 2022, but that may be about to change. After a big pandemic-related shift to online shopping, retailers and their customers face a..
ClearSale in the Media, Ecommerce Strategies
Australian Shoppers Identify As Security-First Consumers
Jan 5, 2022

By Ralph Kooi

Australian Shoppers Identify As Security-First Consumers

The extended lockdowns in Australia have been relentless for shoppers. With many brick-and-mortar stores forced to close, consumers have had to head online to buy products. For a..
Fraud Management, ClearSale in the Media, Ecommerce Strategies
Five Reasons Skittish Aussie Shoppers Abandon Carts
Dec 13, 2021

By Ralph Kooi

Five Reasons Skittish Aussie Shoppers Abandon Carts

The average abandoned cart rate currently sits at 69.8%. That means that only 30% of people who put products in their cart actually make it all the way through checkout. It’s..

ClearSale in the Media, False Declines/CX
Australia's Quickly Going Cashless. What Does That Mean For Fraud, Privacy, And CX?
Dec 6, 2021

By Ralph Kooi

Australia's Quickly Going Cashless. What Does That Mean For Fraud, Privacy, And CX?

By 2024 only 2.1% of Australian POS transactions will use cash, continuing a trend that could put the country among the most cashless societies in the world. As with so many..

Fraud Management, Ecommerce Strategies
Australia’s Mobile Wallet Adoption Surge Creates New Opportunities and Challenges for Merchants
Oct 14, 2021

By Ralph Kooi

Australia’s Mobile Wallet Adoption Surge Creates New Opportunities and Challenges for Merchants

Australia was already a leading market for cashless payments and digital wallets before the pandemic struck. Now, the need for contactless and convenient payments has accelerated..
Chargebacks, Payments, ClearSale in the Media, False Declines/CX, Ecommerce Strategies

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Facebook and LinkedIn data exposures show the scope of account takeover risks
Aug 11, 2021

By Ralph Kooi

Facebook and LinkedIn data exposures show the scope of account takeover risks

Account takeover (ATO) fraud is big business for criminals, and it’s on the rise. One study found that ATO attacks on ecommerce retailers selling physical goods increased by 378%..

Fraud Management, ClearSale in the Media, False Declines/CX
How the pandemic transformed the payments experience
Jul 6, 2021

By Ralph Kooi

How the pandemic transformed the payments experience

The pandemic remade the way we shop both online and in person. In the shops in 2020, consumers preferred to buy in touchless ways, and merchants had to get creative at times to..
Payments, ClearSale in the Media, Ecommerce Strategies
Not-For-Profits and Charities Are High-Risk Targets for Costly BIN-Bashing Fraud. Here’s What to Do About It
Mar 23, 2021

By Ralph Kooi

Not-For-Profits and Charities Are High-Risk Targets for Costly BIN-Bashing Fraud. Here’s What to Do About It

By Ralph Kooi, Australia Country Manager, ClearSale and Matt Humphries, Head of Sales and Marketing, Bambora

Fraud Management, ClearSale in the Media
What Merchants Need to Know About BNPL Options
Jan 19, 2021

By Ralph Kooi

What Merchants Need to Know About BNPL Options

Buy Now Pay Later (BNPL) is continuing to grow throughout Australia among retailers and beyond.
Payments, ClearSale in the Media, Ecommerce Strategies
2020 Changed the Way Australians Shop. Can Your Store Keep Them in 2021 and Beyond?
Jan 16, 2021

By Ralph Kooi

2020 Changed the Way Australians Shop. Can Your Store Keep Them in 2021 and Beyond?

Notable ecommerce acceleration and evolving consumer behaviours have changed how retailers conduct business. Ralph Kooi shares the key areas that merchants should focus on for the..
ClearSale in the Media, Ecommerce Strategies
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Top Industry Trends for Retailers in 2021
Jan 15, 2021

By Ralph Kooi

Top Industry Trends for Retailers in 2021

Where 2020 will forever be the year of COVID-19 for families around the world, for online retail 2020 will be known as a year of transition, adoption and realignment of business..
ClearSale in the Media, False Declines/CX, Ecommerce Strategies
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