Customer experience seems to be at a crossroads. Nearly 90 percent of customers now say they prioritize experience when they make buying decisions, but many companies aren’t..
Connecting with and keeping customers is more challenging than ever. Ecommerce competition is up, and so are rates for digital ads, while ROI on ad spending is down, according to a
Retailers face a challenging environment in 2023 as global economic growth slows and the U.S. remains at risk of recession. At the same time, fraud against retailers continues to..
Consumers are facing inflation and scaling back at least some of their spending as a result. Retailers can adapt to a slower-growing or contracting global economy by cultivating..
With the world reopened for travel and 66% of U.S. adults planning more trips, flight delays and long lines in airports are making headlines. There’s another challenge facing the..
The pandemic birthed a new era for e-commerce fraud, and the risks and vulnerabilities have never been greater. Data breaches and credential phishing alone exposed more than 1.1..
Black Friday and Cyber Monday shopping habits are predicted to change yet again. For ecommerce retailers, this means more adaptation after an already-exhausting three years of..
With the holidays right around the corner and more than half of consumers planning to spend with caution this season, retailers need to identify every opportunity to attract..
Ecommerce businesses have many risks to manage, from supply chain and inventory issues to chargebacks. Reputational risk is also an ongoing concern. Consumers are more likely than..
Online consumer behavior and expectations have evolved rapidly since the start of the pandemic, and they’re going into the holiday shopping season with higher expectations than..
Customer experience (CX) now drives buying decisions and determines brand loyalty, so building a CX-focused company culture is important for staying competitive. A security-minded..
Cross-border commerce will be worth $156 trillion this year, and it’s growing at 5% year over year. That represents a major opportunity for online retailers and direct-to-consumer..
Which generation do you think is the savviest online, and which do you think has the best online shopping experiences? The answers might surprise your customer experience (CX) and..
Retailers know the pandemic transformed ecommerce with a flood of orders from existing customers, brand-new online shoppers, and consumers from other countries. Of course, order..