The summer of 2022 saw upheaval in the domestic live commerce space. After TikTok abandoned or delayed its livestream commerce plans in the U.S. and Europe in July, Facebook..
Customer experience expectations keep rising, and consumers have more choices online than ever. Two-thirds of consumers worldwide told one global survey recently that “they’re..
Creating a great online customer experience (CX) is impossible without the right technology, but technology isn’t the only key element. Because CX solutions can be expensive and..
Customer experience (CX) was a key to customer retention before the pandemic, and now it’s even more critical for retailers and brands. Since the start of the pandemic, 30% of..
With the fifth-largest economy in Europe, Russia is one of the fastest-growing online shopping markets in the world. Merchants interested in Russian ecommerce have plenty of..
B2B companies are increasingly adopting B2C-style personalization strategies as more commerce goes digital, and more business buyers expect consumer-style purchasing experiences..
After more than a year of remote engagement, it appears that buyer behaviors and expectations have shifted dramatically and permanently in favor of digital interactions,..