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David Fletcher

David Fletcher is the Senior Vice President for ClearSale. David is a graduate of The George Washington University. After graduation, David stayed in the DC area as a sales professional before starting his own systems integration firm. After having his firm acquired, David moved on to become the President of a marketing agency providing HubSpot Consulting and inbound sales strategies to B2B clients, prior to taking on his role at ClearSale. David has a unique perspective on sales and marketing in which David doesn’t approach issues as a “sales problem” or a “marketing problem”, but as a “revenue problem”. David also works with the HubSpot product development teams in an effort to create a better user experience for HubSpot customers. Additionally, since David holds multiple HubSpot certifications, he also provides HubSpot consulting and training services for his clients as well.. David enjoys reading, golfing, fishing and the outdoors. He lives in the Annapolis, MD area with his wife and their 5 sons.

Livestream commerce beyond TikTok and Meta
Nov 29, 2022

By David Fletcher

Livestream commerce beyond TikTok and Meta

The summer of 2022 saw upheaval in the domestic live commerce space. After TikTok abandoned or delayed its livestream commerce plans in the U.S. and Europe in July, Facebook..
ClearSale in the Media, Ecommerce Strategies
Livestream Commerce Needs a CX Upgrade
Nov 3, 2022

By David Fletcher

Livestream Commerce Needs a CX Upgrade

Livestream commerce became more popular during the pandemic lockdowns, and there are new reasons why it’s seeing some pickup. Social media platforms see livestream shopping as a..
ClearSale in the Media, Ecommerce Strategies
Why Every Department in Your Organization Needs to Be Customer-Centric
Oct 27, 2022

By David Fletcher

Why Every Department in Your Organization Needs to Be Customer-Centric

Customer experience expectations keep rising, and consumers have more choices online than ever. Two-thirds of consumers worldwide told one global survey recently that “they’re..
ClearSale in the Media, General Business Strategies, False Declines/CX, Ecommerce Strategies
9 Expert Tips for a Great Ecommerce Customer Experience
Sep 30, 2022

By David Fletcher

9 Expert Tips for a Great Ecommerce Customer Experience

Customer experience has become one of the top priorities for ecommerce retailers, large and small. Mostly because consumers – specifically, younger consumers – expect the..
Ecommerce Strategies
Finding the ROI in CX
Sep 28, 2022

By David Fletcher

Finding the ROI in CX

Setting, reviewing, and updating customer experience program goals are the key to measuring CX performance and continuously improving it.

Customer experience (CX) is top of mind..
ClearSale in the Media, False Declines/CX
What Is Triangulation Fraud?
Sep 13, 2022

By David Fletcher

What Is Triangulation Fraud?

With ecommerce shopping now commonplace, customers are becoming more comfortable – and more savvy – making purchases online. Experts say that nearly one-quarter of all retail sales

Fraud Management, Ecommerce Strategies

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Christmas in July: Planning the Holiday CX Strategy
Aug 8, 2022

By David Fletcher

Christmas in July: Planning the Holiday CX Strategy

What’s in store for ecommerce and retail this holiday season? Holiday 2022 retail sales are forecast to grow 3.3 percent over 2021, with a jump of more than 15 percent for..
ClearSale in the Media, False Declines/CX, Ecommerce Strategies
How Fraud Prevention Changes as Businesses Grow
Jul 21, 2022

By David Fletcher

How Fraud Prevention Changes as Businesses Grow

Growing a business is like parenting – just when you think you have the hang of it, a new growth milestone is hit … and you have a new set of issues to handle.

Small and medium..
Chargebacks, Fraud Management, False Declines/CX, Ecommerce Strategies
Ecommerce Market Watch: Singapore
Jul 19, 2022

By David Fletcher

Ecommerce Market Watch: Singapore

Singapore has been recognized as an ecommerce market to watch in Asia, thanks to digital maturity, strong internet penetration and an increasing number of tech-savvy consumers.

A..

Country Profiles
What’s the Right Tech Mix for CX Success?
Jul 14, 2022

By David Fletcher

What’s the Right Tech Mix for CX Success?

Creating a great online customer experience (CX) is impossible without the right technology, but technology isn’t the only key element. Because CX solutions can be expensive and..
ClearSale in the Media, General Business Strategies, False Declines/CX, Ecommerce Strategies
How Ecommerce Retailers Can Prepare Now for Back-to-School 2022
Jul 8, 2022

By David Fletcher

How Ecommerce Retailers Can Prepare Now for Back-to-School 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing,..
ClearSale in the Media, Ecommerce Strategies
Nova call to action
VoC Data: Shoppers Know What They Want, You Just Have to Listen
Jul 8, 2022

By David Fletcher

VoC Data: Shoppers Know What They Want, You Just Have to Listen

After two years of rapid change in ecommerce and retail, what do consumers want? Trust me, they’ll tell you, via Voice of the Customer (VoC) data, and you should be asking and..
ClearSale in the Media, Ecommerce Strategies
Customer-Centricity and How We’ll Get There in 2022
Jul 8, 2022

By David Fletcher

Customer-Centricity and How We’ll Get There in 2022

Since the start of the pandemic, retailers have worked fast to create or improve their online customer experience (CX). Now, as we settle into 2022, aspects of the customer..
ClearSale in the Media, False Declines/CX, Ecommerce Strategies
Livestream Shopping is Here to Stay. Is Your Brand Ready for Its Debut?
Jun 23, 2022

By David Fletcher

Livestream Shopping is Here to Stay. Is Your Brand Ready for Its Debut?

It’s been called QVC for Gen Z, but livestreaming on social media has a reach and revenue potential that cable television shopping could only dream of. Livestreaming commerce..

Fraud Management, ClearSale in the Media, False Declines/CX, Ecommerce Strategies
Experiential Sales: The Strategy of the Future That’s Here Today
Jun 3, 2022

By David Fletcher

Experiential Sales: The Strategy of the Future That’s Here Today

Personalized customer experiences aren’t just for marketers anymore. As B2C and B2B customers keep raising their expectations for custom-tailored interactions with brands and..
ClearSale in the Media, Ecommerce Strategies
The Power of Fear: The Rise of Pandemic-Related Fraud
May 17, 2022

By David Fletcher

The Power of Fear: The Rise of Pandemic-Related Fraud

The increase in inexperienced and anxious ecommerce shoppers during the pandemic created a perfect environment for fraudsters. People who had never bought anything online before..
Fraud Management
The B2B Sales Metrics That Still Matter Now
Apr 5, 2022

By David Fletcher

The B2B Sales Metrics That Still Matter Now

B2B sales have undergone a major transformation since early 2020, following the B2C pivot to more digital engagement and purchases. Now, industry analysts are advocating a..
ClearSale in the Media, General Business Strategies
Great Customer Experience Starts With Knowing the Difference Between Leadership and Management
Apr 5, 2022

By David Fletcher

Great Customer Experience Starts With Knowing the Difference Between Leadership and Management

Customer experience (CX) was a key to customer retention before the pandemic, and now it’s even more critical for retailers and brands. Since the start of the pandemic, 30% of..
ClearSale in the Media, General Business Strategies, Ecommerce Strategies
Flash Sales may be exciting, but they are also risky. Here’s how to do one safely.
Mar 10, 2022

By David Fletcher

Flash Sales may be exciting, but they are also risky. Here’s how to do one safely.

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. Consider that in the U.S., ecommerce merchants pulled in $10.8..

Fraud Management, ClearSale in the Media, False Declines/CX, Ecommerce Strategies
In An Era of Shortages, CX Matters More Than Ever
Feb 7, 2022

By David Fletcher

In An Era of Shortages, CX Matters More Than Ever

Out-of-stock products, delayed shipments, endless questions for customer service. Reporters and pundits called late 2021’s supply chain issues the “nightmare before Christmas,”..
ClearSale in the Media, False Declines/CX
What CX Means for D-to-C Profitability
Feb 4, 2022

By David Fletcher

What CX Means for D-to-C Profitability

Direct-to-consumer (D-to-C) was one of the hottest new trends in e-commerce last year, for both consumer and B-to-B brands. In August, eMarketer/Insider Intelligence reported that 
ClearSale in the Media, Ecommerce Strategies
Gift Card Scams Are Growing, And We're All Paying The Price
Dec 8, 2021

By David Fletcher

Gift Card Scams Are Growing, And We're All Paying The Price

Every year, scammers trick Americans into handing over millions of dollars in gift card payments. Retailers aren't doing much about it.
Fraud Management, ClearSale in the Media
Ecommerce Industry Profile: Home Furnishings
Nov 30, 2021

By David Fletcher

Ecommerce Industry Profile: Home Furnishings

The pandemic caused people to stay at home much more than they had ever anticipated.

But once home, they took a good look around and decided to spruce things up a little: Home..
Fraud Management, Industry Profiles, Ecommerce Strategies
Country Profile: The Guide to Ecommerce in Russia
Nov 23, 2021

By David Fletcher

Country Profile: The Guide to Ecommerce in Russia

With the fifth-largest economy in Europe, Russia is one of the fastest-growing online shopping markets in the world. Merchants interested in Russian ecommerce have plenty of..
Chargebacks, Payments, Fraud Management, ecommerce platform, False Declines/CX, Ecommerce Strategies
Digital wallets are now a key part of the customer experience. Here's why.
Oct 21, 2021

By David Fletcher

Digital wallets are now a key part of the customer experience. Here's why.

Payments, ClearSale in the Media, Ecommerce Strategies
Voice-of-the-Customer Data: The Key to Human-Centered CX
Oct 7, 2021

By David Fletcher

Voice-of-the-Customer Data: The Key to Human-Centered CX

B2B companies are increasingly adopting B2C-style personalization strategies as more commerce goes digital, and more business buyers expect consumer-style purchasing experiences..
ClearSale in the Media, General Business Strategies, Ecommerce Strategies
B2B virtual marketing strategies: The sales meetings, conferences and content strategies that are moving the industry forward now
Aug 10, 2021

By David Fletcher

B2B virtual marketing strategies: The sales meetings, conferences and content strategies that are moving the industry forward now

After more than a year of remote engagement, it appears that buyer behaviors and expectations have shifted dramatically and permanently in favor of digital interactions,..
ClearSale in the Media, General Business Strategies, Ecommerce Strategies
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