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Chargeback & Fraud Protection Team

Chargeback & Fraud Protection Team

Manual Fraud Reviews: Top Strategies to Improve Your Processes

Manual Fraud Reviews: Top Strategies to Improve Your Processes

With e-commerce becoming increasingly technology-driven, it might seem surprising that many e-commerce merchants still rely almost exclusively on in-house analysts to manually..

Have Chargeback Disputes Become Too Easy?

Have Chargeback Disputes Become Too Easy?

Online shopping is getting easier by the minute. Almost too easy. Customers can make purchases with a single click — and they can often return them with not much more effort...

[Trend Alert] 3D Secure Authentication Failures

[Trend Alert] 3D Secure Authentication Failures

With e-commerce fraud continuing to rise, the entire e-commerce payment chain is always looking for ways to increase the security of online transactions.

What to Know About Selling CBD And Cannabis Online

What to Know About Selling CBD And Cannabis Online

As more states, regions and countries worldwide move toward legalizing marijuana-based products, it’s no surprise that new merchants are looking to begin selling cannabis and..

The State of False Declines in E-Commerce [Infographic]

The State of False Declines in E-Commerce [Infographic]

Despite all the attention that online fraud gets in the news, merchants might be surprised to learn that fraud isn’t their biggest risk when it comes to doing business online...

PWAs: Taking Mobile Shopping to the Next Level

PWAs: Taking Mobile Shopping to the Next Level

Consumers are increasingly turning to mobile shopping. In fact, more than 40% of online purchases in 2017 were made via mobile devices. With this shift away from desktop..

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What Is Triangulation Fraud?

What Is Triangulation Fraud?

With the rise of online marketplaces, customers have hundreds, if not thousands, of opportunities to make a purchase. Sometimes, customers and merchants become unwitting..

[Industry Focus] Dropshipping and e-Commerce Fraud

[Industry Focus] Dropshipping and e-Commerce Fraud

When merchants want to be able to sell a wide range of products without having to maintain a warehouse full of merchandise, many turn to dropshipping as an option. Not only..

Merchant Fraud Journal’s 2020 Trends Report

Merchant Fraud Journal’s 2020 Trends Report

Technology is a great thing — until it’s not. While e-commerce merchants appreciate that today’s technology can help them reach new markets and grow their sales, they also know..

Mobile Commerce Trends to Watch for in 2020

Mobile Commerce Trends to Watch for in 2020

Smart retailers and brands have always succeeded by reaching the people where they are. Decades ago, this may have meant moving from Main Street to the local mall. More..

The California Consumer Protection Act: What E-Commerce Merchants Need to Know

The California Consumer Protection Act: What E-Commerce Merchants Need to Know

The California Consumer Protection Act (CCPA) will go into effect January 1, 2020. If your business collects, purchases, or uses the personal data of California residents in..

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The Capital One Breach and Account Takeover Fraud: What Merchants Must Know

The Capital One Breach and Account Takeover Fraud: What Merchants Must Know

Another day, another security breach. This time the target was Capital One, one of the largest banks in the United States. The immediate victims were more than 106 million..

Trend Watch: How Top Retailers Are Using Chatbots

Trend Watch: How Top Retailers Are Using Chatbots

Conversing with ELIZA in 1966 was almost like talking with a real person. The first chatbot — a computer program that converses with humans — mimicked human conversation by..

E-Commerce Fraud Protection for the Holidays: 9 Ways to Start Now

E-Commerce Fraud Protection for the Holidays: 9 Ways to Start Now

As we bask in the heat of the summer, winter and the holidays might be some of the last things on consumers’ minds. But with the holiday shopping season already less than six..

Everything You Need to Know About False Declines

Everything You Need to Know About False Declines

It’s never pleasant to be accused of a wrongdoing you didn’t commit. Yet, this happens to online shoppers when their legitimate purchases are falsely declined.

5 Ways Merchants Can Recover “Credit Card Declined” Sales

5 Ways Merchants Can Recover “Credit Card Declined” Sales

You’ve added detailed descriptions and photos to each of your product listings. Customers leave glowing reviews for your customer service and merchandise. You’ve even optimized..

Choosing the Right Fraud Protection – a Guide for Buyers

Choosing the Right Fraud Protection – a Guide for Buyers

Today’s technological advancements have made online fraud a prevalent business. In 2018, transaction fraud losses incurred by US merchants and card issuers hit $9.1 billion...

The Ultimate Guide to Debit Card Chargebacks

The Ultimate Guide to Debit Card Chargebacks

Americans love debit cards for their simplicity: no debt, no monthly bills, and the ability to pay directly from their checking accounts anywhere payment cards are accepted..

What Causes Debit Card Chargebacks?

What Causes Debit Card Chargebacks?

When e-commerce transactions don’t go right, customers want recourse. But when refunds or exchanges aren’t possible, many customers turn to chargebacks.

World Password Day: Password Tips for Reducing E-Commerce Fraud

World Password Day: Password Tips for Reducing E-Commerce Fraud

More than 80% of people online use the same password for multiple sites. While this makes account logins easier for customers, it also makes it easier for fraudsters to..

What Is a Chargeback? Everything Merchants Need to Know

What Is a Chargeback? Everything Merchants Need to Know

For merchants, the world of e-commerce is ripe with opportunity. But it also means mastering a new vocabulary, a complicated lexicon having to do with credit cards, payment..

Chargeback Reversals: How to Win a Chargeback Dispute

Chargeback Reversals: How to Win a Chargeback Dispute

Merchants can do everything right in their e-commerce business, but sometimes, chargebacks happen. Not only are they frustrating, but they’re also expensive: For every dollar..

Is Shopify Fraud Protect the right solution for your business?

Is Shopify Fraud Protect the right solution for your business?

If you’re like one of the more than 600,000 active online stores using Shopify to power your e-commerce, you probably already recognize the challenges of identifying and..

New E-Book: Understanding and Maximizing Order Approval Rates

New E-Book: Understanding and Maximizing Order Approval Rates

Merchants often give little thought to their order approval rates — and that could be a big mistake. If they’re not paying close enough attention, they might be declining more..

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