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Chargeback & Fraud Protection Team

Chargeback & Fraud Protection Team

Manual Fraud Reviews: Top Strategies to Improve Your Processes
Feb 13, 2020

By Chargeback & Fraud Protection Team

Manual Fraud Reviews: Top Strategies to Improve Your Processes

With e-commerce becoming increasingly technology-driven, it might seem surprising that many e-commerce merchants still rely almost exclusively on in-house analysts to manually..

Fraud Management, General Business Strategies, False Declines/CX
Have Chargeback Disputes Become Too Easy?
Feb 7, 2020

By Chargeback & Fraud Protection Team

Have Chargeback Disputes Become Too Easy?

Online shopping is getting easier by the minute. Almost too easy. Customers can make purchases with a single click — and they can often return them with not much more effort...

Chargebacks
[Trend Alert] 3D Secure Authentication Failures
Jan 6, 2020

By Chargeback & Fraud Protection Team

[Trend Alert] 3D Secure Authentication Failures

With e-commerce fraud continuing to rise, the entire e-commerce payment chain is always looking for ways to increase the security of online transactions.

fraud prevention solutions, 3D Secure fraud prevention, authentication failures
What to Know About Selling CBD And Cannabis Online
Dec 12, 2019

By Chargeback & Fraud Protection Team

What to Know About Selling CBD And Cannabis Online

As more states, regions and countries worldwide move toward legalizing marijuana-based products, it’s no surprise that new merchants are looking to begin selling cannabis and..

industry focus, e-commerce risk, CBD Online, Cannabis Online Store
The State of False Declines in E-Commerce [Infographic]
Dec 12, 2019

By Chargeback & Fraud Protection Team

The State of False Declines in E-Commerce [Infographic]

Despite all the attention that online fraud gets in the news, merchants might be surprised to learn that fraud isn’t their biggest risk when it comes to doing business online...

infographic, False Declines, ecommerce declines
PWAs: Taking Mobile Shopping to the Next Level
Nov 28, 2019

By Chargeback & Fraud Protection Team

PWAs: Taking Mobile Shopping to the Next Level

Consumers are increasingly turning to mobile shopping. In fact, more than 40% of online purchases in 2017 were made via mobile devices. With this shift away from desktop..

online store, web applications, PWAs, mobile shopping

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What Is Triangulation Fraud?
Nov 6, 2019

By Chargeback & Fraud Protection Team

What Is Triangulation Fraud?

With the rise of online marketplaces, customers have hundreds, if not thousands, of opportunities to make a purchase. Sometimes, customers and merchants become unwitting..

Ecommerce Fraud Trends, merchant guide, triangulation fraud
[Industry Focus] Dropshipping and e-Commerce Fraud
Oct 31, 2019

By Chargeback & Fraud Protection Team

[Industry Focus] Dropshipping and e-Commerce Fraud

When merchants want to be able to sell a wide range of products without having to maintain a warehouse full of merchandise, many turn to dropshipping as an option. Not only..

industry focus, e-commerce fraud, e-commerce fraud risks, Dropshipping
Merchant Fraud Journal’s 2020 Trends Report
Oct 24, 2019

By Chargeback & Fraud Protection Team

Merchant Fraud Journal’s 2020 Trends Report

Technology is a great thing — until it’s not. While e-commerce merchants appreciate that today’s technology can help them reach new markets and grow their sales, they also know..

Ecommerce Fraud Trends, fraud trends, Merchant Fraud, E-Commerce Strategies
Mobile Commerce Trends to Watch for in 2020
Sep 26, 2019

By Chargeback & Fraud Protection Team

Mobile Commerce Trends to Watch for in 2020

Smart retailers and brands have always succeeded by reaching the people where they are. Decades ago, this may have meant moving from Main Street to the local mall. More..

mobile marketing watch, mobile commerce, mobile 2020, E-Commerce Strategies
The California Consumer Protection Act: What E-Commerce Merchants Need to Know
Aug 16, 2019

By Chargeback & Fraud Protection Team

The California Consumer Protection Act: What E-Commerce Merchants Need to Know

The California Consumer Protection Act (CCPA) will go into effect January 1, 2020. If your business collects, purchases, or uses the personal data of California residents in..

e-commerce fraud protection, ecommerce business, merchants fraud prevent, ccpa, E-Commerce Strategies
Knowledge-Base
The Capital One Breach and Account Takeover Fraud: What Merchants Must Know
Aug 14, 2019

By Chargeback & Fraud Protection Team

The Capital One Breach and Account Takeover Fraud: What Merchants Must Know

Another day, another security breach. This time the target was Capital One, one of the largest banks in the United States. The immediate victims were more than 106 million..

Fraud Management, Account takeover fraud, merchants fraud prevent, dark net, capital one breach
Trend Watch: How Top Retailers Are Using Chatbots
Jul 26, 2019

By Chargeback & Fraud Protection Team

Trend Watch: How Top Retailers Are Using Chatbots

Conversing with ELIZA in 1966 was almost like talking with a real person. The first chatbot — a computer program that converses with humans — mimicked human conversation by..

Business Management, chatbots, E-Commerce Strategies
E-Commerce Fraud Protection for the Holidays: 9 Ways to Start Now
Jul 11, 2019

By Chargeback & Fraud Protection Team

E-Commerce Fraud Protection for the Holidays: 9 Ways to Start Now

As we bask in the heat of the summer, winter and the holidays might be some of the last things on consumers’ minds. But with the holiday shopping season already less than six..

Fraud Management, ecommerce fraud risk, holiday e-commerce, e-commerce fraud protetion
Everything You Need to Know About False Declines
Jul 3, 2019

By Chargeback & Fraud Protection Team

Everything You Need to Know About False Declines

It’s never pleasant to be accused of a wrongdoing you didn’t commit. Yet, this happens to online shoppers when their legitimate purchases are falsely declined.

False Declines, fraud protection, fraud protection platform, e-commerce technology
5 Ways Merchants Can Recover “Credit Card Declined” Sales
Jun 26, 2019

By Chargeback & Fraud Protection Team

5 Ways Merchants Can Recover “Credit Card Declined” Sales

You’ve added detailed descriptions and photos to each of your product listings. Customers leave glowing reviews for your customer service and merchandise. You’ve even optimized..

False Declines, e-commerce fraud, credit card chargebacks, credit card declined, General Business Strategies
Choosing the Right Fraud Protection – a Guide for Buyers
Jun 13, 2019

By Chargeback & Fraud Protection Team

Choosing the Right Fraud Protection – a Guide for Buyers

Today’s technological advancements have made online fraud a prevalent business. In 2018, transaction fraud losses incurred by US merchants and card issuers hit $9.1 billion...

Fraud Management, fraud protection, fraud protection platform, e-commerce fraud protection, merchants fraud prevent
The Ultimate Guide to Debit Card Chargebacks
Jun 5, 2019

By Chargeback & Fraud Protection Team

The Ultimate Guide to Debit Card Chargebacks

Americans love debit cards for their simplicity: no debt, no monthly bills, and the ability to pay directly from their checking accounts anywhere payment cards are accepted..

Chargebacks, debit card chargeback, ecommerce business, chargeback protection
What Causes Debit Card Chargebacks?
May 20, 2019

By Chargeback & Fraud Protection Team

What Causes Debit Card Chargebacks?

When e-commerce transactions don’t go right, customers want recourse. But when refunds or exchanges aren’t possible, many customers turn to chargebacks.

Chargebacks, Chargeback Risk Factors, dispute chargebacks, debit card chargeback
World Password Day: Password Tips for Reducing E-Commerce Fraud
May 10, 2019

By Chargeback & Fraud Protection Team

World Password Day: Password Tips for Reducing E-Commerce Fraud

More than 80% of people online use the same password for multiple sites. While this makes account logins easier for customers, it also makes it easier for fraudsters to..

Fraud Management, data protection, ecommerce fraud, password protection, E-Commerce Strategies
What Is a Chargeback? Everything Merchants Need to Know
May 7, 2019

By Chargeback & Fraud Protection Team

What Is a Chargeback? Everything Merchants Need to Know

For merchants, the world of e-commerce is ripe with opportunity. But it also means mastering a new vocabulary, a complicated lexicon having to do with credit cards, payment..

Chargebacks, friendly fraud, chargeback fraud, chargeback, merchant rights
Chargeback Reversals: How to Win a Chargeback Dispute
May 7, 2019

By Chargeback & Fraud Protection Team

Chargeback Reversals: How to Win a Chargeback Dispute

Merchants can do everything right in their e-commerce business, but sometimes, chargebacks happen. Not only are they frustrating, but they’re also expensive: For every dollar..

Chargebacks, chargeback dispute, e-commerce fraud management
Is Shopify Fraud Protect the right solution for your business?
Apr 9, 2019

By Chargeback & Fraud Protection Team

Is Shopify Fraud Protect the right solution for your business?

If you’re like one of the more than 600,000 active online stores using Shopify to power your e-commerce, you probably already recognize the challenges of identifying and..

shopify, Fraud Management, ecommerce, fraud protection platform, e-commerce fraud protection, Shopify Fraud Protect
New E-Book: Understanding and Maximizing Order Approval Rates
Mar 28, 2019

By Chargeback & Fraud Protection Team

New E-Book: Understanding and Maximizing Order Approval Rates

Merchants often give little thought to their order approval rates — and that could be a big mistake. If they’re not paying close enough attention, they might be declining more..

ebook, False Declines, ecommerce fraud risk, fraud prevention solutions
Top 5 e-Commerce Product Page Design Hacks
Mar 25, 2019

By Chargeback & Fraud Protection Team

Top 5 e-Commerce Product Page Design Hacks

You’re getting plenty of shoppers to visit your e-commerce store, but you are noticing that they aren’t adding items to their cart and completing their transactions. You don’t..

ecommerce, Product page design, conversion rates, E-Commerce Strategies
Don’t Be a Victim: 6 Ways to Avoid Ecommerce Fraud
Mar 19, 2019

By Chargeback & Fraud Protection Team

Don’t Be a Victim: 6 Ways to Avoid Ecommerce Fraud

E-commerce fraud is big business. And it keeps getting bigger.

Fraud Management, ecommerce, fraud detection, e-commerce fraud attack
E-Commerce Fraud Risk: China
Mar 6, 2019

By Chargeback & Fraud Protection Team

E-Commerce Fraud Risk: China

Being a retailer in China can be a difficult experience. Thanks to the high number of small cities — many in relatively remote areas — many brands have been unable to establish..

ecommerce fraud risk, Country Profiles, China e-commerce
Emerging E-Commerce Fraud Detection Techniques
Mar 1, 2019

By Chargeback & Fraud Protection Team

Emerging E-Commerce Fraud Detection Techniques

Fraudsters are getting sneakier. So, how can merchants stay one step ahead?

Fraud Management, ecommerce, e-commerce fraud management, fraud detection, fraud analytics
Does an AVS Mismatch Always Indicate Fraud?
Feb 14, 2019

By Chargeback & Fraud Protection Team

Does an AVS Mismatch Always Indicate Fraud?

Address verification systems (AVS) serve to confirm which transactions are legitimate and which ones are fraudulent.

Fraud Management, fraud detection, fraud analytics, AVS mismatch
Predictions for the e-Commerce Fraud Market in 2019
Jan 13, 2019

By Chargeback & Fraud Protection Team

Predictions for the e-Commerce Fraud Market in 2019

As e-commerce merchants close the books on a record-breaking holiday shopping season and 2018 overall, many are looking forward to continuing those successes in 2019. But if..

Fraud Management, ecommerce, approval rates, payment trends, e-commerce fraud prevention, e-commerce fraud
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