The Clearsale Blog

Consumers reported they are “very interested” in help mitigate fraud

Consumers reported they are “very interested” in help mitigate fraud

A wide-ranging survey measuring global consumer attitudes toward fraud and security found that consumers want to leverage their mobile devices to protect themselves from fraud: 75 percent of consumers reported they are “very interested” in receiving a call or text to their mobile phone to help mitigate fraud.

The biennial survey, performed by Boston-based consultancy Aite Group. The report details what kinds of fraud concerns consumers the most, what countries are the best at educating their consumers about fraud and how they would like to be alerted.

“Our research shows that consumers want to proactively manage fraud, particularly by leveraging mobile technology—whether it’s text or talk,” said Shirley Inscoe, senior analyst at Aite Group. “This willingness opens opportunities for [businesses] to optimize the ways in which they reach out and communicate with consumers, ultimately improving the customer experience while reducing operational costs and fraud losses.”

Thanks CNP organization for sharing this.

New Call-to-action

You may also like

Reducing Ecommerce Cybercrime

Reducing Ecommerce Cybercrime

Cybercrime, in all forms, is growing. But the COVID-19 pandemic and ensuing rise in online shopping, has given rise to an increase in card-not-present (CNP) crime. To find out more—and learn how..

What Can Hackers Do With My Email Address? A Lot. Here’s How to Protect Your Identity

What Can Hackers Do With My Email Address? A Lot. Here’s How to Protect Your Identity

Yahoo Life is committed to finding you the best products at the best prices. The products written about here are offered in affiliation with Verizon Media, Yahoo Life's parent company. We may..

Global Ecommerce Consumer Survey Compares Shopping Habits, Fraud Worries, Customer Experience Expectations

Global Ecommerce Consumer Survey Compares Shopping Habits, Fraud Worries, Customer Experience Expectations

Sapio Research study conducted by ClearSale shows which consumers are most comfortable with cross-border shopping, most worried about online fraud, and most likely to abandon a merchant after a..

If Your Store Had No Ecommerce Fraud This Holiday Season, You May Have a Larger Problem

If Your Store Had No Ecommerce Fraud This Holiday Season, You May Have a Larger Problem

Fraud is a costly problem for merchants, and it’s growing. The cost of fraud to retailers is up 6.6% this year over last, according to LexisNexis. And merchants may have been extra concerned about..

Retailers Need to Fully Accept Mobile Device Shopping in 2021

Retailers Need to Fully Accept Mobile Device Shopping in 2021

Retailers need to turn the disruption caused by the pandemic into an opportunity, and this opportunity exists online, explains a leading analyst. Retailers need to identify and follow consumer..

Five Ways to Master Digital Transformation in 2021

Five Ways to Master Digital Transformation in 2021

The retail landscape was already changing rapidly, thanks to a digital revolution that has changed how we work, shop, and live. Add in a global pandemic, and you have a massive and widespread..

Are You Cybersecure?

Are You Cybersecure?

With more consumers shopping online, retailers and brands must have sufficient cybersecurity \systems in place to protect themselves and their customers. We ask some industry experts about how the..

Why Security is Key for the Growing Number of Older Online Shoppers

Why Security is Key for the Growing Number of Older Online Shoppers

This year has been a pivotal one for the UK retail world. Brick-and-mortar stores were ordered to close their doors for three months in March, forcing shoppers to venture online if they wanted to..

Ecommerce Fraud Risk: Hong Kong

Ecommerce Fraud Risk: Hong Kong

Hong Kong’s reliance on brick-and-mortar stores has made for slower growth in ecommerce. However, the region is flush with wealth and exceptional digital infrastructure, so the ecommerce potential..

Want to write
for our blog?

Please review our writers' guidelines
https://www2.clear.sale/press/clearsale-guest-blog-guidelines
and then email guestwriter@clear.sale with your pitch!

Subscribe to our blog